FAQ

Updated on 21 August 2019

This Frequently Asked Questions (“FAQs”) will assist you to understand more about the goods and/or services offered by Malacca Interior Pte Ltd and will be updated from time to time.

All FAQ

1WHY CHOOSE MALACCA INTERIOR SMART SPACE-SAVING SYSTEM?
  1. Safety is our main priority
  2. Durable for long-term usage
  3. Practical application
  4. Design is customizable
  5. Value for money
2WHAT IS THE BENEFIT OF HAVING SMART SPACE-SAVING SYSTEM?
  • Convert, transform, and multiply the use of a conventional space into a multi-purpose convertible room
  • Ease of housekeeping
  • Convenience for opening, closure, and cleaning of windows
  • Neat and tidy
  • Spaciousness, save up to 80% space
3WHAT IS THE ORIGIN OF MALACCA INTERIOR SMART SPACE-SAVING SYSTEM?
Malacca Interior smart space-saving system is our exclusive in-house innovation, which is researched & developed in Singapore.
4WHY CREATE SMART SPACE-SAVING SYSTEM?
We aim to create innovation that assists to transform and multiply the use of available space, and further enhance individual lifestyle by incorporating technology design.

We further aim to curb the space restriction on the growing trend of apartments with smaller floor area being developed within our highly-dense city, by complementing with smart space-saving systems.
5WHAT ARE THE OPERATION CHOICES OF SMART SPACE-SAVING SYSTEM?
You may choose from our 2 operations method, either
  1. Manual operation, or
  2. Automated operation equipped with the remote controller.
6WHAT ARE THE AVAILABLE SIZES FOR SMART SPACE-SAVING BED SYSTEM UNIT?
  • Single 3ft bed
  • Super-single 3.5ft bed
  • Queen 5ft bed
  • King 6ft bed

  • NOTE: For King 6ft bed, we will need to determine whether it can fit in your elevator or staircase for delivery, and a surcharge may apply.
7WHAT DOES EACH SMART SPACE-SAVING BED SYSTEM UNIT COME WITH?
Smart space-saving bed system unit each comes with a bed head, and bed frame of standard design and selected colours to choose from.

Top-up options are available for selection such as bed head cushion; top hung cabinet; finishing selection; mattress; and much other customized preference.
8WHAT ARE THE AVAILABLE SIZES FOR SMART SPACE-SAVING TABLE SYSTEM UNIT?
  • Table W690mm (May utilize for study, work, dry pantry, group meeting purpose)
  • Table W890mm (May utilize for dining, food preparation, group discussion purpose)
9WHAT DOES EACH SMART SPACE-SAVING TABLE SYSTEM UNIT COME WITH?
Smart space-saving table system unit each comes with a table frame, tabletop, and bedside table of standard design and selected colours to choose from.

Top-up options are available for selection such as swing panel; top hung cabinet; finishing selection; and other customized preference.
10WHAT ARE THE MATERIALS USED FOR SMART SPACE-SAVING SYSTEM?
All system structure comes with metal frame internally. Carpentry used are plywood, laminate with veneer PU exterior finishing, white or coloured PU interior finishing, and ABS edging. Lifting system are operated by gas hydraulic.
11WHAT IS THE WARRANTY FOR SMART SPACE-SAVING SYSTEM?
Smart space-saving system unit comes with two (2) years complimentary in-house mechanism warranty for normal operation usage. Extended warranty up to ten (10) years may be purchased at an additional cost. Warranty does not cover wear & tear, damage caused by accident, misuse, negligence, or tampered with.
(Note that all bedding items must be removed before closing the system)

Example 1a – Sound occurs from mechanism (Covers under warranty)
Example 1b – Sound occurs due to improper usage of system (Due to misuse, does not cover under warranty)

Example 2a – Bed does not close properly due to mechanism misalignment (Covers under warranty)
Example 2b – Bed does not close properly as forget to keep items away before closing (Due to negligence, does not cover under warranty)
12WHERE DOES YOUR SPACE-SAVING MECHANISM COME FROM?
Mechanisms are from Korea and Taiwan.
13DOES MY SPACE-SAVING SYSTEM REQUIRE FREQUENT MAINTENANCE? ARE THERE PARTS AVAILABLE FOR REPLACEMENT?
Space-saving system requires minimal maintenance. It will be advisable to contact us if there are any operational issues. If your warranty period had expired, there will be charges for transportation, servicing, and parts replacement.
14CAN I JUST PURCHASE THE SPACE-SAVING MECHANISM PARTS?
Due to safety guidelines, we do not sell the mechanism parts separately. You had to purchase space-saving system unit as a whole.
15ARE MATTRESS INCLUSIVE WITH THE SPACE-SAVING BED SYSTEM UNIT?
The mattress is sold separately. You may choose to reuse your existing mattress or may choose to purchase ‘King Koil / Four Star / Sleep Night / Wonder Land / Sweet Dream’ mattress from us. You may acquire mattress from us at a discounted price if purchased together with our smart space-saving bed system. Mattress warranty is to be covered by the respective brand manufacturer.
16WHAT IS THE OPTIMAL DIMENSION OF THE MATTRESS?
Standard mattress sold in the Singapore market with the thickness below 8-inches. The dimension of the mattress is to be confirmed before fabrication starts and must be on-site on installation day for product balancing.
17CAN WE USE A THICKER MATTRESS (WHICH IS MORE THAN 8-INCHES)?
Yes, the client had to advise if use a thicker mattress (more than 8-inches) is required. The depth of space-saving system will also have to increase accordingly to accommodate the mattress thickness.

NOTE: For the thicker mattress, we will need to determine whether your bedroom length can fit in for usage, and a surcharge may apply.
18WHERE DO WE KEEP THE BEDDING ITEMS (PILLOW, BOLSTER, AND BLANKET)?
  • Option 1 – Keep inside existing cabinet or wardrobe
  • Option 2 – Depth increases to D600mm with storage
  • Option 3 – Depth increases to D600mm with pillow space
  • Option 4 – Side or top hung cabinet for storage
  • Option 5 – Other customize cabinet design
19WHAT IS THE WITHSTAND WEIGHT FOR RESPECTIVE PRODUCTS?
  • Small Table – 30kg withstand weight
  • Study & Dining Table – 50kg withstand weight
  • Single & Super-Single Bed – 150kg withstand weight
  • Queen & King Bed – 250kg withstand weight
20IS IT DETACHABLE IF WE MOVED TO A NEW PROPERTY IN THE FUTURE?
Our space-saving system can be dismantled and reinstall in the event of house shifting. Minor touch-ups of the exterior finishing might be required depending on the existing condition and shifting procedure. Shifting and touch-up rates apply.
21CAN SPACE-SAVING SYSTEM FIT INTO CONDOMINIUM COMMON ROOM?
Our smart space-saving system is designed to fit into the smallest room possible, even in a household shelter. However, whether it can fit in your desired unit size and unit quantity will depend on your existing layout of your room. We will require your original scale layout plan to provide an estimation and provide confirmation upon site measurement.
22CAN WE CUSTOMIZE THE SIZE OF SPACE-SAVING SYSTEM?
Yes, it can be customized to your desired size, however, alteration charge applies as it differs from our standard dimensions.
  • Example 1: Shorten bed length to fit into smaller household shelter (Need to customize mattress as well)
  • Example 2: Shorten table length (Minimal length is 1 meter – handle area)
  • Example 3: Lengthen table length (Due to safety guidelines, check with innovation R&D department)
  • Example 4: Shorten table width (Minimal overall product width is 500mm)
23WHAT IS THE DURATION OF DELIVERY LEAD-TIME?
Delivery lead-time start upon confirmation of sales agreement, receivable of deposit, finalizing design details, selection of colours, providing mattress dimension, and site measurement, whichever is later.

  • Manual system lead-time: Approximate 4 to 8 weeks
  • Automated system lead-time: Approximate 8 to 16 weeks

  • NOTE: Delivery lead-time are subject to changes accordingly to latest production schedule provided upon confirmation.
24WHAT IS THE DURATION OF INSTALLATION LEAD-TIME?
Installation lead-time is approximate 1 to 2 working days per unit, depending on the site situation.
25I NEED THE SPACE-SAVING SYSTEM URGENTLY, CAN YOU ASSIST TO DELIVER EARLIER?
We appreciate your understanding that we work based on the first-come-first-serve basis to provide a fair practice for all our customers. Our production will only proceed upon receiving all information required as stated above.

For customers who have not yet collected your new house keys for us to proceed with site measurement, you may wish to confirm all information such as sales agreement, design details, selection of colours, and mattress dimension first. This will fasten the lead-time process once we visit for site measurement.
26DO YOU SHIP INTERNATIONALLY?
We are currently situated in Singapore, and international shipping is based on case-by-case basis. We will gradually announce when plans to launch new showroom internationally is finalized.

We welcome investors and developers to contact us directly for a business opportunity to collaborate. Interested parties may email to malaccainterior@gmail.com
27WHAT ARE THE COSTS INVOLVED IN INTERNATIONAL SHIPPING?
International shipping is based on a case-by-case basis, with packaging, freight, service, labour, and other miscellaneous charges apply.
28CAN I SHIP AND ASSEMBLE THE SYSTEM MYSELF?
For safety guidelines, all our space-saving systems were to be installed by our specialist as the products need to be secured to the wall. We are very sorry that we are unable to sell standalone units. Thank you for your understanding.